1. What are my payment options?
We accept MasterCard, Visa and Discover cards through our secure ordering shopping cart.

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2. What is your shipping policy?
We have a flat rate shipping fee of $8.95

Orders received by 3:00 pm EST will be shipped the next day to anywhere in the continental U.S. We ship primarily Monday-Wednesday (this is to ensure your cookies do not sit in a delivery truck over the weekend).   *Exception during peak holiday times, orders may be shipped on Thursday/Friday at our discretion.

Due to the perishable nature of our products, we do not currently ship outside the U.S. or to P.O. Boxes. 

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3. Can you ship a package overnight?
Yes! Please Contact Us with so with the destination address so we can provide you a price. Please be aware overnight orders are subject to the same time restrictions stated above. For example: an overnight order placed on Monday will be shipped Tuesday to arrive Wednesday.

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4. What if the package does not arrive?
Not Just Dessert cannot be responsible if an incorrect shipping address was provided. Please double check your shipping address for accuracy!

If a package is returned due to incorrect address, or if the recipient does not pick up their package, we will be happy
to send a replacement package at half price plus shipping.

Not Just Dessert is not responsible for shipping delays due to severe weather. 

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5. What shipping method do you use?
We ship UPS ground and US priority mail, whichever will get to your destination sooner. UPS recommends indicating the phone number of the recipient, in event that a delivery cannot be made.

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6. How do I ship to multiple addresses?
We can accommodate your entire gift list! Unfortunately at this time we can only process orders being shipped to one address on our online shopping cart. You may place orders to multiple addresses either by phone to 508-697-3987, fax to 508-697-5294 or by entering each order individually online. 

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7. Can you guarantee the date of delivery?
For all of our orders, we can guarantee the date it will be shipped, not the exact date of arrival. Within the guidelines of our chosen shippers (UPS or USPS), we will attempt to ship the product to arrive when you request. Additional shipping options, such as UPS 2-Day Air service are available. Please Contact Us for more details about these options.

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8. Can I place an order in advance?
It’s easy to place your orders early. Just indicate your desired future shipping date at checkout. We will send you a confirmation that your order and special instructions have been received as well as a confirmation once your order has been shipped. It is never to early place an order (especially for the peak holiday season of Thanksgiving to Christmas).

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9. What is your privacy policy?
We absolutely do not share any of your information with third parties.

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10. When are the cookies baked?
Our cookies are fresh baked to order.  Our cookies are heat sealed for freshness. 

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11. How long will the cookies stay fresh?
Our products contain NO preservatives and should be enjoyed as soon as possible after received. If you find you cannot consume all of the cookies that quickly (although this rarely happens), just pop them in the freezer and allow them to come to room temp before indulging.

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12. Can you accommodate large orders/client gifts?
Definitely! We can also customize your gift to include your business card. We appreciate advance notice (especially during peak holiday season) so that we can process your order in a timely manner. Quantity discounts may apply.

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13. Can someone who has a nut allergy enjoy any of your products?
Unfortunately although some of our products may appear to not have nuts, they may contain traces of nuts or nut oils. We must recommend that people who have nut allergies NOT enjoy our cookies.

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14. What if there is a problem with my order?
Although we are confident you will be pleased with our products and service, if there are any concerns do not hesitate to Contact Us.

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15. What is your cancellation policy?
Please Contact Us as soon as possible if you decide to cancel an order. We need to be contacted the day prior to shipping to stop an order (please view our shipping policy above).

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16.  Can you tell me more about your decorated cookie favors?

All of our decorated cookies are custom.  Each order is baked fresh using our delicious all butter cookie dough (no preservatives!) that we offer in a variety of flavors:  Vanilla, Lemon, Almond, Cinnamon, Chocolate and Chocolate Chip.  Our cookies are decorated with either rolled fondant, a sugar glace or royal icing. 

Because each order is custom, we require a 1 dozen minimum per design.  We also require a 1 week lead time, 2 weeks if your order is being shipped. 

Prices include each cookie sealed individually in a bag and tied with a coordinating ribbon.  Shipping is not included.  Prices start at $3/each and will vary depending on complexity of the design. 

We have galleries of cookies on our site, however they are not all inclusive- we can create almost any design.  Please note that copyrighted characters cannot be made. 

At this time we are not offering online ordering of cookie favors, please call or email to discuss your order.  We look forward to being a part of your next event! 

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17. What are your Holiday Ordering guidelines?

1) How do I place my order early?

It’s easy to place your holiday orders early. Just indicate your desired future shipping date at checkout. We will send you a confirmation that your order and special instructions have been received as well as a confirmation once your order has been shipped.

2) What is the last day to order for Christmas delivery?

Christmas Ordering Deadline

Wednesday 12/16 for Decorated Party Favors or Gift Boxes

             Sunday 12/20 for Cookie Pies

All orders in December will be shipped at the next available shipping date.

We strongly recommend shipping earlier in the month of December. Orders can take longer than usual in transit during the last week before Christmas.

Also remember many businesses close and people take vacations the week of Christmas.  We will ship at our discretion Thursdays and Fridays during the month of December only. 

3) Is there a discount for large volume orders?

We can accommodate your entire client or gift list. At this time we can only process shipping to one address on our online shopping cart. To ship to multiple addresses call us at 508-697-3987 or fax your order to us.  Please indicate clearly next to each address; gift card message, product being ordered, and desired shipping dates. We will calculate the shipping charges and applicable discounts for you. Orders must be placed by 11/30 to qualify for discounts.  *Please note volume discounts cannot be combined with any other discount offers. 

2008 Volume Discount Program

(*Order totals are excluding applicable shipping costs)

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